When you make a purchase from us online, you can rest certain that your information will be safe with us. All financial data is encrypted using industry-standard techniques.
Items purchased from either Bigzbe or a Third Party Seller may be paid for using any of the following ways (depending on the availability of the method and/or your eligibility to use such a method):
debit card payment
In certain cases, we may need further details before we can approve a payment or confirm its legitimacy. In such a circumstance, we reserve the right to delay shipment until we receive the requested details and approve the associated funds. Our inability to process your order for the Products without your permission. You promise that you have the legal right to use the debit card provided to make the purchase of the Products. You also represent and declare that there are adequate funds on your debit card to pay any charges resulting from your usage of the Website's services;
Credit card payment
In certain cases, we may need further information before we can approve a payment or confirm its legitimacy. In such a circumstance, we reserve the right to delay shipment until we receive the requested details and approve the associated funds. Our inability to process your order for the Products without your permission. You represent and guarantee that you have the legal right to use the credit card provided to make the purchase of the Items. You also represent and declare that there are adequate funds on your credit card to pay any charges resulting from your usage of the Website's services;
Via bank payment
Payment must be received by direct bank deposit or electronic money transfer within 5 (five) days after making your purchase. If money is not received, Bigzbe will not process your purchase;
Rapid Emotional Freedom Method
If you choose this payment method, you agree to have the whole purchase price in cash on hand at the time of delivery (subject to our exceptions, which are detailed in our Help Centre) unless another payment method is specified.
● Club points
● Master, Visa card and Instant EFT
● Bigzbe Vouchers
● Flutter wave
Information on how to use any of the aforementioned methods may be found in our Payment Help Centre, which is therefore referenced in its entirety.
If you need access to a detailed account of your payments, you may do so by contacting us via our Help Centre. You may expect to get emails from us about your purchase and payment.
You will be redirected to a secure site for payment of the relevant purchase price for the Products after selecting your preferred form of payment (other than cash on delivery or direct bank deposit).
Transport of Goods
You may choose from two different shipping options when purchasing from Bigzbe. Options for shipping include:
Self collection is available in some areas of South Africa right now you can see at check out page if self collection is avail be near you.
Please consult our Help Centre, which is included here by reference, for more delivery-related information and other FAQs. Please refer to the Help Center for the most up-to-date information on our shipping fees as they are subject to change at any moment and without notice. When you check out, your shopping cart total will include any shipping costs that apply.
If your purchase is accepted, the Items will be sent to you as soon as feasible but in any event within 30 (thirty) days of Bigzbe or the Third Party Seller receiving payment from you ("Delivery Period"). If the Products are delayed beyond the Delivery Term, we will let you know. Then, you have the option of canceling your purchase for the Products within 7 (seven) days of receiving such notice. You will get a full refund if you decide to cancel your order.
When a purchase is delivered to the physical address you provided during the checkout process, Bigzbe has fulfilled its commitment to deliver the goods to you. After Bigzbe has physically delivered goods to the location you provided, it is no longer liable for the product's safety or any unauthorized usage.