Terms and Conditions

These Terms and Conditions ("Terms") govern your access to and use of the BIGZBE website and related services ("Platform"), operated by BIGZBE ("Company", "we", "us", or "our"). By accessing or using the Platform, you ("Customer", "you", or "your") acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree, please do not use the Platform.

1. Definitions

• Company: Refers to BIGZBE, the exclusive seller of all products listed on the Platform.

• Customer: Any individual or entity purchasing goods through the Platform.

• Goods/Products: Merchandise offered for sale directly by BIGZBE.

• Order: A request placed by a Customer to purchase specific goods.

• Platform: The BIGZBE website (www.bigzbe.com) and all associated services.

2. Orders and Payments

2.1 Order Acceptance and Processing

All orders are subject to product availability. We reserve the right to cancel any order in the following circumstances:

• The ordered items are out of stock.

• Pricing or listing errors occur.

• Suspicious or fraudulent activity is detected.

• Payment verification fails.

You will receive an email confirmation once your order is successfully placed. We will not charge you for unavailable items.

2.2 Payment Methods and Security

Payments can be made using Visa, Mastercard, and American Express. All transactions are securely processed via PCI-compliant systems. We do not store your full payment details.

Approved "Buy Now, Pay Later" options may also be available through third-party providers, subject to their terms and credit checks.

2.3 Payment Processing

• All charges are processed in South African Rand (ZAR).

• Your payment method will be charged at checkout.

• If payment is declined, the order will not be processed.

• A digital receipt will be emailed upon successful payment.

2.4 Refunds and Returns

Refunds and returns are handled in accordance with our Return Policy.

• • Defective or damaged products must be reported within 5 days of delivery.

  • Returned items must be unused and in their original packaging.

  • Order cancellations can be requested within 48 hours of placing the order or before the order has been shipped, whichever comes first.

  • We reserve the right to inspect items before issuing refunds or exchanges.
    
    

3. Delivery

• Standard Delivery: 5–7 business days to major urban areas.

• Deliveries to rural or remote locations may take longer.

Shipping Fees:

• Free shipping on qualifying orders (minimum spend may apply).

• Flat rate of ZAR 35 on all other orders.

Risk of loss transfers to the customer once the order is confirmed as delivered.

4. Intellectual Property

All content on the Platform, including logos, text, graphics, images, product designs, and software, is the exclusive property of BIGZBE and protected under intellectual property laws.

Unauthorized use, reproduction, or distribution without written permission is strictly prohibited.

5. Liability and Disclaimers

To the fullest extent permitted by law, BIGZBE and its affiliates shall not be liable for any indirect, incidental, or consequential damages arising from the use of the Platform or its services.

If you are dissatisfied with any part of the Platform, your sole remedy is to discontinue use.

6. Governing Law

These Terms are governed by the laws of South Africa. Any disputes or claims will be subject to the exclusive jurisdiction of South African courts.

7. Changes to Terms

BIGZBE may update these Terms at any time without prior notice. Customers will be notified of significant updates. Continued use of the Platform after updates constitutes acceptance of the revised Terms.

8. Privacy Policy

Your use of the Platform is also subject to our Privacy Policy, which explains how we collect, use, and protect your personal data.

9. Support Policy

We are committed to providing excellent customer service. For details on our support process, response times, and escalation procedures, please review our Support Policy.

10. Contact Information

For questions, concerns, or support requests:

• Email: Contact@bigzbe.com

• Phone: +27 82 799 7113

• WhatsApp Chat: Click Start Chat
  
  

By using the BIGZBE Platform, you agree to these Terms and Conditions.