These Terms and Conditions ("Terms") govern your access to and use of the BIGZBE website and services ("Platform"), operated by BIGZBE ("Company," "we," "us," or "our"). By using the Platform, you ("Customer," "you," or "your") acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not accept these Terms, you may not access or use the Platform.

1. Definitions

• Company: Refers to BIGZBE, the exclusive seller of all products listed on the Platform.
  
  

• Customer: Any individual or entity purchasing goods through the Platform.
  
  

• Goods/Products: The merchandise or items offered for sale directly by BIGZBE.
  
  

• Order: A request placed by a Customer to purchase specific Goods through the Platform.
  
  

• Platform: The BIGZBE website (www.bigzbe.com) and any associated online services provided by the Company.

2. ORDERS & PAYMENTS

2.1 Order Acceptance & Processing

All orders are subject to product availability in our inventory

We reserve the right to cancel orders if:

• Items are out of stock

• Pricing errors occur

• Suspicious activity is detected

• Payment verification fails

You'll receive email confirmation once your order is successfully placed.

Why this matters:

This protects both you and us - we won't charge you for items we can't deliver, and you'll always know exactly when your order is confirmed.

2.2 Secure Payment Options

We partner with trusted payment processors to ensure your transactions are 100% secure:

Credit/Debit Cards:

Visa

Mastercard

American Express

All card payments are encrypted and processed through PCI-compliant systems

Buy Now, Pay Later:

Flexible payment plans available through approved providers (subject to credit approval)

Security Features:

Tokenization of payment details

3D Secure authentication

Fraud monitoring systems

No storage of full payment details on our servers

Why this matters:

You get multiple convenient ways to pay while we handle all the security aspects - your financial data stays protected at every step.

2.3 Payment Processing

All charges are in South African Rand (ZAR)

Your payment method will be charged at checkout page

Declined payments will pause order processing

Receipts are emailed automatically

2.3 Refunds & Returns

Refunds are subject to the terms outlined in our official Return Policy.

Customers may return products that are damaged or defective within 5 days of receiving the delivery. To be eligible, items must be unused and in their original packaging. The Company reserves the right to inspect and verify the condition of returned goods before processing any refund or exchange.

3. DELIVERY

Shipping Options & Timelines:

• Standard Delivery: 5-7 business days to major urban areas

• Shipping Fees:

FREE on qualifying products (minimum order value may apply)

Flat rate ZAR 40 for all other orders

• Rural areas may experience slightly longer delivery times

Risk of loss transfers to you upon delivery.

4. Intellectual Property

All content available on the Platform including but not limited to logos, text, graphics, images, designs, and software is the exclusive property of BIGZBE and is protected by applicable intellectual property laws. Unauthorized use, reproduction, or distribution of any content from the Platform is strictly prohibited without prior written consent from the Company.

5. Liability & Disclaimers

Neither BIGZBE nor its agents, directors, shareholders, members, partners, managers, officers, employees, attorneys, or affiliates shall be liable for any special, indirect, incidental, or consequential damages you may suffer or incur in connection with, arising out of, or related to this Agreement or your use of our services, even if we have been advised of the possibility of such damages.

By using our Platform and services, you waive, release, and agree not to pursue any claims against any of the aforementioned parties for these types of damages.

If you are dissatisfied with the Platform, services, or any content provided, your sole and exclusive remedy is to discontinue use of the Platform and services.

This limitation applies to the fullest extent permitted by applicable law.

6. GOVERNING LAW

These Terms and Conditions shall be governed by and construed in accordance with the laws of South Africa, without regard to its conflict of law principles.

You agree that any disputes, claims, or controversies arising out of or relating to these Terms, your use of the Platform, or any products purchased through the Platform shall be subject to the exclusive jurisdiction of the courts located within South Africa.

7. CHANGES TO TERMS

We reserve the right to update or modify these Terms at any time without prior notice; however, we will notify you once the Terms have been updated. Your continued use of the Platform or our services after such changes constitutes your acceptance of the revised Terms.

Contact Us:

For questions, contact Contact@Bigzbe.com

By using BIGZBE’s Platform, you agree to these Terms.